Privacy policy - Hotel Sanxenxo | Hotel Siroco, Web Oficial
Privacy policy - Hotel Sanxenxo | Hotel Siroco, Web Oficial

Privacy policy

1. IDENTIFICATION

  • Identity: MARISCOS PORTONOVO SL
  • Tax ID: B36036366
  • Address: AVD DE PONTEVEDRA 12-PORTONOVO, 36970 SANXENXO, PONTEVEDRA
  • Phone: 986 720 843
  • Email: reservashotelsiroco@hotmail.com

2. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user is informed and gives their free, informed, specific, and unequivocal consent for the personal data provided through the website located at the URL https://www.hotelsiroco.es/ (hereinafter, the “Website”) to be processed by MARISCOS PORTONOVO SL, as well as data derived from their browsing and any other data that may be provided to MARISCOS PORTONOVO SL in the future, clearly and simply, to facilitate understanding, determining freely and voluntarily whether they wish to provide their personal data to MARISCOS PORTONOVO SL.

3. REQUIREMENT TO PROVIDE DATA

The data requested in the Website forms are generally mandatory (unless otherwise specified in the required field) to fulfill the established purposes.

Therefore, if they are not provided or are not provided correctly, they cannot be addressed, without prejudice to the user being able to freely view the content of the Website.

4. WHAT PURPOSE WILL MARISCOS PORTONOVO SL PROCESS THE USER’S PERSONAL DATA FOR?

The personal data provided through the Website will be processed by MARISCOS PORTONOVO SL for the following purposes:

1. Data provided for making reservations, both through the Website and the contact center (email) for reservations:

  • Manage the reservations requested by the user
  • Sending confirmation or documentation of the reservation made
  • If consent is given, sending commercial communications by MARISCOS PORTONOVO SL
  • Analyze the use of the Website and check the preferences and behavior of users.

2. Data provided for modification and cancellation of reservations:

  • Manage requests for modification or cancellation of reservations made by the user to MARISCOS PORTONOVO SL.
  • Send the response to the request made to MARISCOS PORTONOVO SL.
  • Analyze the use of the Website and check the preferences and behavior of users.

3. Data provided in the contact forms and website:

  • Manage user contact and information requests through the channels provided on the MARISCOS PORTONOVO SL websites.
  • Handle the request made.
  • Analyze the use of the Website and check the preferences and behavior of users.

4. Data provided in the reservation recovery form:

  • Send a reminder of the unfinished reservation by the user or, if applicable, of the searches made by the user
  • Analyze the use of the Website and check the preferences and behavior of users.

5. WHAT USER DATA WILL MARISCOS PORTONOVO SL PROCESS?

MARISCOS PORTONOVO SL will process the following categories of user data:

1. Data provided for making reservations, both through the Website and the contact center (email) for reservations:

  • Identifying data: name, surnames, nationality.
  • Contact data: email address, phone number.
  • Transaction data for goods and services at MARISCOS PORTONOVO SL: Products and services acquired or of interest.
  • Stay preferences.
  • Economic, financial, and insurance data.
  • Other data: data provided by interested parties in open fields or through the call made.
  • Navigation data.

2. Data provided for modification and cancellation of reservations:

  • Identifying data: name, surnames
  • Contact data: email address, phone number.
  • Transaction data for goods and services
  • Economic, financial, and insurance data.
  • Other data: data provided by interested parties in the open fields of the forms available on the Website or in attached documents.
  • Navigation data.

3. Data provided in the contact forms and website:

  • Identification data: name, surnames
  • Contact data: email address, phone number.
  • Transaction data for goods and services at MARISCOS PORTONOVO SL:
  • Economic, financial, and insurance data.
  • Other data: data provided by interested parties in the open fields of the forms available on the Website or in attached documents.
  • Navigation data.

4. Data provided in the reservation recovery form:

  • Contact data: address and email.

6. WHAT IS THE LEGITIMATION OF THE USER’S DATA PROCESSING?

The legitimacy of the processing of personal data will be as follows:

  • For making reservations, both through the Website and the contact center (email) for reservations: the execution of the contract between the parties. For the execution of analysis on the use of the website, the legitimate interest of MARISCOS PORTONOVO SL.

  • For the modification and/or cancellation of a reservation in the execution of the contract between the parties. For the execution of analysis on the use of the website, the legitimate interest of MARISCOS PORTONOVO SL.

  • For sending the contact forms and website: in the consent provided by the user. For the execution of analysis on the use of the website, the legitimate interest of MARISCOS PORTONOVO SL.

  • For sending the reminder of reservation recovery: in the consent provided by the user. For the execution of analysis on the use of the website, the legitimate interest of MARISCOS PORTONOVO SL.

  • The consents obtained for the mentioned purposes are independent, so the user may revoke only one of them without affecting the others.
    To revoke this consent, the User can contact MARISCOS PORTONOVO SL through the following channels: hotelsiroco@hotmail.es

7. WITH WHOM WILL THE USER’S DATA BE SHARED?

In addition, the data may be accessed by providers of MARISCOS PORTONOVO SL, with such access being necessary for the proper fulfillment of legal obligations and/or the purposes indicated above. These providers will not process your data for their own purposes not previously informed by MARISCOS PORTONOVO SL.

8. INTERNATIONAL DATA TRANSFERS

No international data transfers are made.

9. DATA RETENTION

Your data will be kept for the following periods:

  • Data provided for making reservations, both through the Website and the contact center (email) for reservations: will be kept during the contractual relationship and, once it is finished, for the statutory limitation period of the legal actions that may arise from it.

  • Data provided for registering as a registered user at MARISCOS PORTONOVO SL: as long as the user does not revoke the consent provided. However, in case of revocation, this will not affect the legality of the treatments carried out previously.

  • Data provided for modification and cancellation of reservations: will be kept during the contractual relationship and, once it is finished, for the statutory limitation period of the legal actions that may arise from it.

  • Data provided in the contact forms and website:: will be kept for the time necessary to process and respond to your request and, once finished, for the statutory limitation period of the legal actions derived from said request.

10. USER RESPONSIBILITY

The user:

  • Guarantees that they are over eighteen (18) years old and that the data provided to MARISCOS PORTONOVO SL is true, accurate, complete, and up-to-date. For these purposes, the user is responsible for the veracity of all the data communicated and will keep the information provided appropriately updated to reflect their real situation.

  • Guarantees that they have informed third parties, if they provide their data, of the aspects contained in this document. Likewise, they guarantee that they have obtained their authorization to provide their data to MARISCOS PORTONOVO SL for the stated purposes.

  • Will be responsible for any false or inaccurate information provided through the Website and for any direct or indirect damages caused to MARISCOS PORTONOVO SL or third parties as a result.

11. EXERCISE OF RIGHTS

The user can send a written request to MARISCOS PORTONOVO SL, to the address indicated in the header of this Policy, or by email to hotelsiroco@hotmail.es attaching a copy of their identity document, at any time and free of charge, to:

  • Revoke the consents granted.
  • Obtain confirmation as to whether MARISCOS PORTONOVO SL is processing personal data concerning the user or not.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from MARISCOS PORTONOVO SL the limitation of data processing when one of the conditions provided in data protection regulations is met.
  • Request data portability in cases provided for in the regulations.
  • File a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid, if the interested party considers that MARISCOS PORTONOVO SL has violated their rights recognized by the applicable data protection regulations.

12. SECURITY MEASURES

MARISCOS PORTONOVO SL will treat the user’s data at all times in an absolutely confidential manner and will keep the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of their data and prevent their alteration, loss, treatment, or unauthorized access, taking into account the state of the technology, the nature of the stored data, and the risks they are exposed to.